Our Return Policy in short
Return Policy

Please contact RAD Remedy before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts RAD Remedy and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. RAD Remedy suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

RAD Remedy will make a refund of eligible returns once received. The easiest way is to e-mail your details to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. RAD Remedy is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another size of the same product?

E-mail us, provide your customer information and the size you wish to receive in exchange, and send back the product. Once we receive the product, we will send your replacement.


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead. Once we receive the product, we will send your replacement.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us. RAD Remedy is not responsible for items lost or damaged, but we will work to resolve any issues with shipping or any product, since we'd like the same to be done for us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, RAD Remedy reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All inquiries: info@radremedy.org